Kindly go through the terms and conditions given herein below. While you submit query and deposit the amount to Max Holidays India (P) Ltd. for your trip, you accept the given terms & conditions. You agree that all these terms and conditions apply to the agreement that Max Holidays India (P) Ltd., and its representative supplies to you.
How to Make Reservation...
Customers availing the services of Max Holidays India (P) Ltd. on the website are requested to fill all necessary fields given in the Reservation Form on the website and submit the same to send to our Tours Department. Should the customer need immediate assistance, may get in touch with us directly through our e-mail tours@maxholidays.com OR any of the contact address given on the website. Our travel expert will ensure earliest possible reply to your query with the best of the available information. Max Holidays India (P) Ltd. reserve the right to not to accept any booking order without assigning any reason thereof. No reservation is accepted and completed till the agreed amount for the desired service is received by Max Holidays India (P) Ltd. from the customer, until specified unless.
What is included in our price...
The rates quoted by us to any customer are valid for the period specified in our reply. Incase no period is specified kindly recheck the same with the concerned staff in our office. The rates given on the website are not applicable for the festive dates, especially during X Mas and New Year (15th Dec - 15th Jan) period, until specified unless. The offers for festive dates will be given upon request only. All our rates are exclusive of all applicable taxes (Hotel Expenditure Tax, Luxury Tax, Service Tax, Road Tax, State / Central Govt. Tax etc.), until specified unless. The rates quoted in Indian Rupees are applicable for all Resident Indians and rates quoted in US Dollars / Euro (or any other foreign currency) are applicable for Foreign National and NRIs. Any increase in tax OR any additional tax introduced by state/central Govt. during the course of fulfillment of the transaction shall be payable by the customer availing our services. The rates for tour packages indicated on the website are tentative based on group travels. The exact cost for any tour package, will be quoted to the customer as per their specifications and requirements, after receiving the query from customer.
Hotel Check in / check out policy...
Most of the hotels in India offer noon time (1200 hrs) check in / check out facility. Complementary early check-in OR late check out required by any customers is purely subject to the approval of the respective hotel/s. For such facility a written request is to be sent to our file handling executive enabling him / her to check the possibilities with the hotel/s for the same. Max Holidays India (P) Ltd. and any of its representative, do not guarantee early check in / late check out without approval from the hotel. Customers are requested to take a written confirmation from our office for the same, after sending request.
Payments Terms...
As per the policy the entire payments will be collected in advance from the customer before the start of the services. To hold the booking on definite basis atleast 10% advance payment will be required by us and rest of the money can be paid through any following channels. Our file-handling executive retains the right to decide upon payments options based on the nature of the services and the time left in the operation of the tour. In exceptional cases such as Luxury Train Bookings, Hotel or Tour Package bookings during festive dates and peak period, full payment will be required in advance as per the policy of the hotels in India, as to avoid any cancellation charges on us incase of sudden cancellation by the customer OR no-show.
Mode of payments...
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Payment receipt and service vouchers...
A copy of the invoice, payment receipt will be sent to the customer through e-mail after final confirmation and payment process and an original copy of the same will be given to the customer along with other original travel service vouchers upon arrival in India. A copy of all service voucher (hotel and transport vouchers etc) will also be forwarded to the respective hotels and other service providers by our file handling executive for further tour arrangements. Incase the customer wish to receive the original travel documents by courier at any place outside the country, the courier expenses etc. will be bared by the customer and will be payable to us in advance.
Amendments / Extension in stay...
Incase of any changes in the tour or extension requested by the customer, after finalizing the tour, our confirmation to the customer will be subject to availability of the desired service. Customers are kindly requested to contact our office in Delhi for any amendments / extension to avail the benefits of our super saver offers.
Reconfirmation of hotel bookings...
As per the policy of the hotels in India, all hotel reservation are required to be reconfirmed by the agent / customer atleast one week prior to check in date (incase of FIT) and six weeks prior (incase of Groups), failing which hotels reserve the right to release blocked accommodation and levy atleast retention charges equal to one night room rent, which is payable by the customer making reservation through us. Neither we nor any of our representative take the responsibility to make any refund to the clients on behalf of the hotel or any other service provider for any cancellation charged by the hotel or any other service provider.
Cancellation and refunds...
Cancellation are required in writing through our fax no. 0091 11 27933452 or e-mail tours@maxholidays.com, atleast 30 days prior to the date of arrival incase of Individual trip and 45 days prior to the date of arrival incase of Group booking. As per the rule in India all payment refund will be made in Indian Rupees only, as per the conversation rate prevailing at the time of refund. The following cancellation charges will levy.
- Before 45 days of arrival - 5% of the total tour cost
- From 45 days to 30 days - 10% of the total tour cost
- From 29 days to 15 days - 15% of the total tour cost
- From 14 days to 02 days (48 hrs) - 20% of the total tour cost
- From 48 hours to arrival - 50% of the total tour cost
- Less than 48 hours or NO SHOW - NO REFUND
In exceptional cases such as Luxury Train Bookings and peak season hotel/package reservation a separate cancellation policy is applicable which would be advised at the time of quotation or as and when required.
Refund for unutilized service...
We do not bear any responsibility for any refund after the completion of the tour, for any unutilized service like hotel bookings, transportation & meals etc. The refund requests for any unutilized service will be sent to the hotel and other service provider on behalf of the customer, after receiving the claim letter from them. After receiving the refund from the service providers the same will be forwarded to the customer at the earliest possible time. Usually this process of refund to the customer takes 2-4 weeks after receiving the letter from customer.
Liabilities...
Max Holidays India (P) Ltd. and all it_s representative are committed to provide the best of their services to every customer. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us on our website or through any other source or provided by our representative, are complete and accurate. We neither guarantee nor take any responsibility for the accuracy and completeness of the given information. We also do not take the responsible for any complaint / dispute between the customer and any hotel. For any complaint, we request our customer to send us a written note in detail through fax OR e-mail as to enable us forward the same to the hotel for their clarification and further action on the same. We do not take any responsibility for any compensation due to any complaint and dispute between the client and the hotel.
Our packages and other rate offers are inclusive of the services specified in our contract sent to the customer during the course of correspondence. Service like monument/museum entry tickets, travel insurance, special services / parties, personal expenses etc. are not included in our offers until specified unless. Any additional expenses incurred during the tour due to any unforeseen circumstances such as political closure, natural hazard, technical failure, flight delay / cancellation, sickness or any other unforeseen circumstances will be paid by the customer. Any additional tax introduced by the State/Central Govt. or any hike in diesel/petrol rate, museum/monument entry tickets, guide fee etc. incurred during the course of fulfillment of the tour, will be charged to the customer accordingly.
We do not take any responsibility for any loss, injury or damage to person or his/her property due to any natural reasons, accident, technical fault, strikes, riots, thefts, wars situation, civil disturbances, or any other reasons beyond our control
